Cloud based phone systems bypass traditional PBX systems in terms of cost and features. Find out how small businesses can benefit from new phone systems.
Advantages of Cloud Based PBX Systems
Hosted phone services are easy to set-up and use – it’s just like plugging your phone to a computer. Services are instantly activated. The simplicity of a user-friendly interface is characteristic, allowing users to change phone numbers, add seats, log in/out of call queues and other functions by themselves. There is no need for a system administrator and the server monitoring and maintenance required with traditional PBX systems.
Savings on Equipment Cost
Conventional phone systems involve the use of private branch exchange (PBX) equipments that allow offices or homes to make connections among the internal telephones. This may involve thousands of dollars to set-up. With cloud based PBX and VoIP systems which are hosted phone services, no costly infrastructure that can become obsolete in a short time is needed. A monthly subscription plan that is suited to the needs of the users is all that is needed – no upfront payments or costly investments on equipment are required. Common problems with subpar wiring, switches or improperly configured equipment are also avoided.
Cloud based phone systems also offer greater flexibility in configuration. Whether you are operating a company with 7 or 20 employees you can enjoy a full-featured phone system similar to those of large companies. One can easily mix and match phones suitable for each individual while providing a communication system with large enterprise features.
The best features that can enhance business are offered by cloud based phone services such as toll-free numbers, teleconferencing, three-way calling, rules-based call routing and answering, dial-by-name directories and music-on-hold. There are a number of options you can choose to make your small or mid-size business office seem like a large enterprise.
Aside from phone calls, internet fax service that gives users the ability to send and receive faxes through the internet without a fax machine may be an option. Users can transmit documents online, sign and edit their faxes digitally, and receive text and email alerts whenever a new fax arrives.
With its call forwarding features virtual phone systems can allow you to stay connected since calls can be routed to any phone anywhere in the world, and not just to a phone physically wired to an in-office PBX. Staff members can receive business calls whether they are working in the office, at home or on the road.
Easy Disaster Recovery
When problems occur such as loss of internet connection or power occur a hosted PBX system can easily route calls to cell phones, home phones, or any other phone. It can also allow calls to go to voice mail.